Hi Babe ! Welcome to Sincerely Lashaun

Refund policy

Returns & Exchanges 
*Policy updated and effective November 9th, 2024*

STORE CREDIT IS OFFERED FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

Return Policy:

Returns will be issued refunds in the form of a digital Gift Card 
We must receive your return within 7 days of your order delivery date to be eligible for store credit. International orders are allowed 10 days. 
Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
Returns must be received within 7 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 10 days from receiving your order to return merchandise. For returned items past the 7-day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer. Returns older than 7 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
Sale items are final and cannot be returned or exchanged. 
The customer is responsible for the return postage. 
Shipping charges are not refundable. 

Where do I send my return to?

8330 Calgary Dr S, Mobile, AL 36695

HOW WILL I RECEIVE MY STORE CREDIT? 
Expect an emailed E-Gift card within 3-5 business days of the delivery of your Return at our warehouse.

Do we offer return labels? 
We do not offer return labels but hope to as we grow in the future!

Can I make a return past the 7-day period for store credit? 
Unfortunately, we cannot accept clothing past the 7-day return policy for store credit. If items are returned past this period, the customer will be required to pay a shipping charge to have the items sent back.

NON-RETURNABLE ITEMS: The following items are non-returnable. 
All accessories 
All jewelry 
All intimates 
Intentionally Defected items 
Washed items 
All sale items 
All swimwear

 

Exchanges 
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a refund in the form of an E-Gift card. You may then place an order for the desired size. If you have any questions shoot us an email at Sincerelylashaun1@gmail.com and we will be happy to help!

Defective Items: 
All defective merchandise must be reported within 2 days of receiving. Store credit in a form of an E-gift card will be issued. 

Merchandise that has been washed or tampered with CANNOT be accepted for store credit.